Help Center

Shipping destinations:

• UK and EU

Shipping times:

• UK Shipping take 5-7 business days to be delivered to you 

Shipping cost:

• UK Orders will be charged at £3.60 for shipment 
• UK Orders £30 and over will not incur a shipping cost
• Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments via Amex, Visa, MasterCard, Apple Pay and Clear Pay. 
• Please note if your card provider charges an admin fee we are not liable for this - please contact your card company directly for any queries 

Your 100% satisfaction is important for us. We offer a 14-day Return Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund or replacement 
• Timing: we have a 14-days Return Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@bia-thletic.co.uk with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 4 business days.

Our support team is always happy to guide you at any step!

Monday - Friday 9am - 5pm

Please note our Customer Care team will be closed on the following days:

31-Aug-20 Summer bank holiday
25-Dec-20 Christmas Day
28-Dec-20 Boxing Day (substitute day)
01-Jan-21 New Year’s Day